FortiToken MFA Setup Guide & SSL VPN Access

Step 1 – Install the FortiToken App on Your Phone

iOS Devices:

Android Devices:

Step 2 – Scan the QR Code
(The screenshots below are from an iOS device, but they look very similar on Android devices too.)

Open the FortiToken Mobile app on your phone.
Tap “Scan Barcode”.
Open the email you received from Fortinet that contains the QR code.
(The email will look similar to the following)
Scan the QR code using your phone. (You may see the following warning after you tap on Scan Barcode.)
- If You're Using an iPhone Pro (Model 13, 14, or higher):
  You may experience issues scanning the QR code.
  Try zooming in on the QR code from your PC before scanning.
- Tap OK to close the notification. If the Camera Doesn’t Work:
  1. Go to your iPhone Settings.
  2. Navigate to Privacy & Security > Camera.
  3. Turn on camera access for FortiToken.
  4. Reopen the FortiToken app and try scanning again.

Step 3 – Confirm Setup

Once the QR code is successfully scanned, you’ll see a new account added in the FortiToken app.
A 6-digit code will be displayed. This is your token for signing into SSL VPN.
If you see dashes (– – – – – –) instead of numbers, tap the eye icon to reveal the code.

Step 4 – Connect to VPN Using FortiClient

On your computer, open the FortiClient VPN app
(There might be a shortcut on your desktop.)
Enter your computer login credentials and click Connect.
When prompted for a token, open the FortiToken app and enter the 6-digit code into the Token field in FortiClient..
Once the code is accepted, the VPN will connect.
You’ll see a notification confirming successful connection at the bottom right corner of your screen.

Step 5 – Stay Updated

Make sure to connect to the VPN regularly. This ensures your computer stays up to date with the latest security policies and updates.