How to Access Your Work Email on Android

If you're attempting to access your work email using a web browser (such as Google Chrome) or an Outlook app that was not installed through the Company Portal on your Android device, you may encounter a sign-in error. This is because Microsoft 365 cannot verify the device's compliance status through these methods, treating it as an unrecognized device—even if your device is enrolled in Intune. Access to your account requires a compliant and recognized device.

To ensure proper access:

Install Applications via Company Portal: Use the Intune Company Portal to install the Outlook app for email access. Similarly, install Microsoft Teams, OneDrive, and other necessary applications through the Company Portal.
Use the Work Profile: Android devices differentiate between personal and work profiles. Applications installed via the Company Portal appear under the Work profile and are marked with a briefcase icon. Ensure you're using the work version of the app, as accessing work resources through personal apps may result in access restrictions.

Please follow the instructions below to install and access the Outlook app on your Android device. The steps are similar for other applications like Teams and OneDrive.

You will see this message when trying to access your account using a web browser.
Exit Chrome or any other browser you're using.
From your home screen, swipe up to view the app list.
Look for two tabs: Personal and Work. Select the Work tab and tap on Company Portal.
In the Company Portal, tap the ☰ (hamburger icon) at the top left.
Select “Get Apps” from the menu.
From the list of available apps, tap Microsoft Outlook and tap Install. (Installation may take a few minutes.)
Once installed, return to your home screen and swipe up.
Go to the Work tab again and tap on the Outlook app.
Tap ADD ACCOUNT.
Your work account should appear — ensure the checkbox is selected and then tap CONTINUE.
When asked to add another account, tap OK, then I UNDERSTAND.
Complete Multi-Factor Authentication (MFA) when prompted.
Once you've completed the initial setup, you'll be prompted with the option to add another account. If you do not wish to add another account at this time, tap "Maybe Later" to proceed to your inbox.
On the notification screen, select either:
1. NO THANKS or
2. TURN ON, depending on your preference.

That’s it!

Your work emails will now be accessible through the Outlook app.

You can repeat the same steps in the Company Portal to install and use other apps like Teams or OneDrive.